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- Electronics & Gadgets
Electronic Gadgets
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Welcome to Clavcart marketplace. Your privacy is important to us, and we are committed to protecting the personal information entrusted to us by our buyers, sellers, delivery partners, affiliates, advertisers, and other users. This Privacy Policy explains how we collect, use, store, protect, share, and otherwise process personal information when you access or use our website, mobile applications, marketplace services, seller services, delivery services, affiliate services, advertising services, payment facilities, customer support channels, and other services provided through our platform.
By creating an account, accessing our platform, placing an order, selling products, providing delivery services, participating in our affiliate program, advertising products, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent for a particular type of processing, we will obtain that consent in the manner required by law. This Privacy Policy is intended to explain our practices in clear and understandable language and should be read together with our Terms and Conditions, Cookie Policy, Seller Terms, and other applicable marketplace policies.
The platform operates as a digital marketplace that connects buyers, sellers, delivery partners, affiliates, advertisers, and other participants in one integrated e-commerce environment. Because different users interact with the platform in different ways, the type of information we collect and the way we use it may depend on your relationship with us.
For example, a buyer may provide information required to create an account and receive an order, while a seller may provide business and payment information necessary to operate a digital storefront. A delivery partner may provide identity and vehicle information required to perform deliveries, while an affiliate may provide information necessary to manage referrals and commissions.
We process personal information only for legitimate and specified purposes and seek to collect information that is reasonably necessary for those purposes. Where laws such as the GDPR apply, organisations are expected to provide information about the purposes, categories of data, legal basis, retention, recipients, transfers, and applicable individual rights.
We collect information that you provide directly to us, information generated when you use our services, and, where permitted by law, information received from third parties.
When you create a buyer account, we may collect information such as your name, email address, telephone number, password, delivery addresses, account preferences, and other information necessary to provide our services.
When you place an order, we may collect information relating to the transaction, including products purchased, quantities, prices, delivery information, order history, payment status, refunds, returns, and communications relating to the order.
When you register as a seller, we may collect additional information necessary to verify and operate your seller account. This may include your name, business name, business registration information, identification or verification information, contact details, business address, payment or settlement information, tax-related information where applicable, product information, inventory information, and other information required for marketplace operations and compliance.
When you register as a delivery partner, we may collect information such as your name, contact information, identification information, vehicle information, licence or verification information, delivery history, location information where necessary for delivery services, and payment information required to process your earnings.
When you participate in our affiliate program, we may collect information such as your name, contact information, affiliate account details, promotional channels, referral links, clicks, conversions, qualifying transactions, commission information, and payment details.
When businesses advertise through the platform, we may collect information relating to advertising accounts, campaigns, budgets, products promoted, advertising performance, impressions, clicks, conversions, and payment information.
We may also collect information automatically when you use the platform, including your IP address, browser type, device type, operating system, approximate location, pages viewed, search activity, referring website, interaction with products, session information, timestamps, and other technical information.
We use personal information to operate, maintain, improve, and secure the marketplace.
For buyers, information may be used to create and manage accounts, process purchases, confirm payments, communicate about orders, facilitate deliveries, provide customer support, process returns and refunds, maintain order histories, personalize the shopping experience, and provide relevant product recommendations.
For sellers, information may be used to verify seller accounts, operate storefronts, manage products and inventory, process orders, facilitate payments and settlements, provide analytics, communicate marketplace information, manage advertising campaigns, investigate disputes, and enforce marketplace policies.
For delivery partners, information may be used to verify accounts, assign deliveries, provide collection and delivery information, facilitate navigation and tracking, calculate earnings, process payments, monitor delivery performance, resolve disputes, and maintain delivery records.
For affiliates, information may be used to create and manage affiliate accounts, generate tracking links, attribute referrals, calculate commissions, provide analytics, detect fraudulent referrals, and process affiliate payments.
We may also use information to detect and prevent fraud, unauthorized activity, abuse, scams, account takeovers, payment fraud, and violations of our marketplace policies. We may use information to investigate complaints, disputes, suspicious transactions, and reports submitted by users.
Information may also be used to improve our website, applications, search functionality, product recommendations, advertising systems, marketplace features, customer support, security systems, and overall user experience.
We may use information to send service-related communications, including order confirmations, delivery updates, account notifications, security alerts, payment notifications, policy updates, and other communications necessary to provide our services.
Where permitted by applicable law, we may also send promotional communications about products, services, offers, campaigns, and marketplace activities. Users may have the ability to unsubscribe from certain marketing communications or manage their communication preferences.
Payments made through the marketplace may be processed by third-party payment service providers. Depending on the payment method used, payment providers may collect and process information such as card details, bank information, mobile-money information, transaction identifiers, and other information necessary to authorize and complete transactions.
We may receive limited payment information, such as transaction status, payment method, transaction reference, amount, and confirmation of successful or unsuccessful payment.
Where appropriate, payment information is processed through secure payment infrastructure. We do not intend to collect or store sensitive payment information beyond what is necessary for legitimate marketplace operations and the applicable payment arrangement.
When a buyer places an order, certain information may be shared with the relevant seller where necessary to fulfill and support that order. This may include the buyer's name, delivery information, contact information, order details, and other information reasonably necessary to process the transaction.
Sellers are required to handle customer information responsibly and only use it for legitimate marketplace-related purposes. Sellers may not use customer information obtained through the marketplace for unauthorized marketing, unrelated transactions, or other purposes prohibited by applicable law or our marketplace policies.
When an order requires delivery, relevant information may be provided to the assigned delivery partner so that the delivery can be completed.
This may include the collection location, delivery address, recipient name, contact information, package information, delivery instructions, and other information necessary to complete the assigned delivery.
Delivery partners are expected to protect customer information and use it only for legitimate delivery purposes. Access to customer information may be restricted according to the delivery assignment.
We work with third-party service providers that help us operate the marketplace. These providers may support services such as hosting, cloud infrastructure, payment processing, communications, analytics, security, fraud detection, customer support, delivery management, email services, marketing technology, identity verification, and other operational functions.
Where third parties process personal information on our behalf, we seek to ensure that appropriate contractual, technical, and organisational safeguards are in place.
Our marketplace provides advertising opportunities that allow sellers, brands, and other businesses to promote products and services.
Advertising systems may use information such as product categories, searches, product interactions, advertising activity, and other permitted signals to display relevant advertisements.
We may collect advertising performance information such as impressions, clicks, product views, conversions, campaign performance, and attributed sales.
We do not intend to sell personal information simply because a user views or interacts with an advertisement. Advertising partners may, however, process information according to their own privacy policies where they provide services to us or operate independently.
Where applicable law requires consent for certain advertising cookies, tracking technologies, or personalized advertising activities, we will provide appropriate controls.
Our marketplace operates an affiliate program through which approved affiliates can promote marketplace products using unique tracking links or promotional codes.
When a customer interacts with an affiliate link, we may collect information necessary to attribute the referral, including the affiliate identifier, referral source, click information, qualifying transaction, and commission information.
This information allows us to calculate commissions, prevent fraudulent referrals, maintain accurate affiliate records, and provide performance analytics.
Affiliate partners are responsible for complying with applicable advertising, privacy, disclosure, and consumer-protection requirements when promoting marketplace products.
We use cookies and similar technologies to operate and improve the marketplace.
Cookies may be used to keep users signed in, remember preferences, maintain shopping carts, improve security, understand how users interact with the platform, analyze traffic, measure advertising performance, and provide relevant content.
Some cookies are essential for the operation and security of the platform, while others may be used for analytics, personalization, or advertising.
Where applicable law requires consent for non-essential cookies, users will be provided with appropriate choices and controls.
Users can also manage certain cookie preferences through their browser or device settings, although disabling essential cookies may affect the functionality of some marketplace services.
The marketplace may use information about searches, product views, purchases, saved products, categories of interest, and other permitted activity to personalize product recommendations and improve product discovery.
For example, customers who frequently browse electronics may receive recommendations for related electronics, accessories, promotions, or products that may be relevant to their interests.
Personalization is intended to make the marketplace more useful and convenient. Where applicable law provides rights relating to profiling or automated decision-making, those rights will be respected.
We take reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include encryption, secure connections, authentication controls, access restrictions, monitoring, logging, backups, vulnerability management, fraud detection, and other security controls appropriate to the nature of the information and risks involved.
However, no internet-based service can guarantee absolute security. Users are responsible for maintaining the confidentiality of their passwords and should notify us promptly if they believe their account has been compromised.
We may process information to protect buyers, sellers, delivery partners, affiliates, advertisers, and the marketplace from fraudulent or abusive activity.
This may include analyzing unusual login activity, suspicious transactions, fake accounts, fraudulent orders, payment irregularities, suspicious affiliate activity, fake reviews, unauthorized access attempts, delivery disputes, and violations of marketplace policies.
Where necessary and permitted by law, accounts or transactions may be restricted, suspended, reviewed, or investigated.
Users may submit product reviews, seller ratings, delivery feedback, photographs, comments, questions, or other content.
Some information associated with such content may be publicly visible, such as a display name, rating, review, photograph, or other information the user chooses to publish.
Users should avoid posting sensitive personal information or information belonging to another person in publicly accessible reviews or comments.
When users contact customer support, we may collect and retain information relating to the communication, including messages, attachments, order information, account information, and other details necessary to investigate and resolve the issue.
Support communications may be reviewed for quality assurance, training, fraud prevention, dispute resolution, and service improvement, subject to applicable law.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, operate the marketplace, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, enforce agreements, and protect our legitimate interests.
Different categories of information may be retained for different periods.
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law and our internal retention practices.
Depending on where you live and which laws apply to you, you may have rights relating to your personal information.
These may include the right to know what information we hold about you, request access to your information, correct inaccurate information, request deletion where legally applicable, restrict certain processing, object to certain uses of information, withdraw consent where processing is based on consent, and request portability of certain information.
For individuals protected by the GDPR, these rights can include access, rectification, erasure, restriction, portability, objection, and rights relating to certain automated decision-making and profiling.
The availability and scope of these rights may depend on applicable law and circumstances. For example, we may need to retain certain information to comply with legal obligations, prevent fraud, complete transactions, or establish or defend legal claims.
Where the marketplace operates in Zimbabwe or processes personal information subject to Zimbabwean data-protection requirements, it processes personal information with regard to applicable Zimbabwean law, including the Cyber and Data Protection Act, 2021.
The Act establishes a framework concerning data protection, privacy, processing, data controllers, data processors, data subjects, and cybersecurity, and establishes the Data Protection Authority framework in Zimbabwe.
Where applicable, the platform will maintain appropriate procedures for handling data-subject requests, security incidents, data processing, data sharing, and other obligations required by applicable law.
Our service providers or technology infrastructure may be located in countries other than the country where you live.
Where personal information is transferred across borders, we take steps intended to ensure that such transfers are carried out in accordance with applicable data-protection laws and appropriate safeguards.
Where laws such as the GDPR apply, users may be entitled to information about whether their personal information is transferred outside the relevant jurisdiction and the safeguards applicable to such transfers.
Our marketplace is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
Where age restrictions apply to particular products, services, or marketplace activities, appropriate controls may be used to help enforce those restrictions.
If we become aware that personal information has been collected from a child in circumstances where such collection was not permitted, we may take reasonable steps to delete the information.
If the marketplace is involved in a merger, acquisition, restructuring, financing, sale of assets, corporate reorganisation, or similar transaction, personal information may be transferred as part of that transaction where legally permitted.
Where required by law, appropriate notice or consent will be provided.
We may disclose personal information where reasonably necessary to comply with applicable laws, regulations, court orders, legal processes, governmental requests, or lawful investigations.
We may also disclose information where necessary to protect the rights, property, safety, security, users, employees, business partners, or marketplace from fraud, abuse, threats, or other unlawful activity.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, legal requirements, or privacy practices.
When we make significant changes, we may provide notice through the marketplace, email, account notifications, or other appropriate methods.
The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently revised.
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, report a privacy concern, or request information about how your personal information is processed, you may contact our privacy team through the contact details provided on the marketplace's official Contact Us or Privacy page.
Platform Name: Clavcart
Company/Legal Entity: Clavcart LLC
Privacy Email: privacy@clavcart.co.zw
Customer Support: support@clavcart.co.zw
We are committed to handling privacy requests responsibly and in accordance with applicable data-protection laws.
Privacy is an important part of the relationship between our marketplace and its community. Whether you are buying a product, operating a storefront, delivering an order, promoting products as an affiliate, or advertising your business, we aim to provide transparency about how information is collected and used.
Our goal is to create a marketplace where people can participate in digital commerce with confidence, knowing that personal information is handled responsibly, security is taken seriously, and applicable privacy rights are respected.
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